Av Operations Manager

Astreya GmbH

San Francisco, CA, United States
Base: $82,108.50 - $154,800.00 usd; bonus/equity: ...
Manage av service operations
Lead av technicians and staff
Respond to customer issues in real-time
The AV Operations Manager will be responsible for day-to-day AV service operations in support of one of Astreya’s largest global customers, leading a team of AV Technicians and other supporting team members

Job Summary

  • The AV Operations Manager will be responsible for day-to-day AV service operations in support of one of Astreya’s largest global customers, leading a team of AV Technicians and other supporting team members.
  • Responsibilities include maintaining agreed service level agreements, key operational metrics, reporting, and budget status, while ensuring all program documentation is up-to-date and staff are fully trained on processes.
  • Astreya offers comprehensive benefits including medical, dental, vision, FSA, 401k, tuition reimbursement, and paid time off.

Matching Summary

The AV Operations Manager will be responsible for day-to-day AV service operations in support of one of Astreya’s largest global customers, leading a team of AV Technicians and other supporting team members.

Salary

Base: $82,108.50 - $154,800.00 USD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Manage AV service operations
  • Lead AV technicians and staff
  • Respond to customer issues in real-time
  • Maintain service level agreements
  • Continuous service improvement processes
  • Root Cause Analysis for AV issues

Nice-to-have

  • Collaborate with internal and client teams
  • Foster positive team-based environment
  • Strategic planning for AV offering
  • Adaptable to changing needs

Key Requirements

  • 8+ years related experience
  • Bachelor’s degree (B.S/B.A)
  • Proven track record managing AV & Event support services
  • Strong technical knowledge of enterprise AV
  • ITIL certification preferred
  • CTS certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter