Not specified; not specified; flexible benefits + ...
On-site
Strong analytical skills for issue investigation
Excellent written and verbal communication abilities
Ability to explain complex concepts in plain english
The role involves assessing complaints to determine if they fall within AFCA's jurisdiction and managing less complex matters
Job Summary
The role involves assessing complaints to determine if they fall within AFCA's jurisdiction and managing less complex matters.
AFCA is a not-for-profit ombudsman service championing positive change with over 1600 dedicated professionals since 2018.
The position offers hybrid working arrangements with two days in the office and inclusive leave options including gender affirmation and women's health leave.
Matching Summary
The role involves assessing complaints to determine if they fall within AFCA's jurisdiction and managing less complex matters.
Salary
Not specified; Not specified; Flexible benefits and paid time off
Skills & Requirements
Must-have
Strong analytical skills for issue investigation
Excellent written and verbal communication abilities
Ability to explain complex concepts in plain English
Knowledge of financial products and complaint processes
Detail-oriented approach to record maintenance
Nice-to-have
Experience in financial or legal sectors
Background in government or community dispute resolution
Mentoring capabilities for less experienced staff
Resilience and progressive thinking mindset
Inclusive leadership values
Key Requirements
Tertiary qualifications in financial, legal, or dispute resolution sectors
Basic understanding of financial products and AFCA rules