Conversational Ai Specialist - Business Banking

onesearch.direct

Competitive salary; annual bonus; benefits
Hybrid
Agentic ai services
Conversational ai design
Llm-powered assistants
The Conversational AI Specialist position at onesearch.direct focuses on leading the design of customer-facing AI services in Business Banking. The role requires expertise in conversation design and a strong understanding of human-centered experiences, with a hybrid work model that supports flexibility

Job Summary

  • Lead the next evolution Agentic AI services for our customers and build customer‑facing Agentic AI that’s shaping the future of digital banking.
  • You’ll design how customers experience Agentic AI, shaping conversations that feel human, intuitive and genuinely useful, working across chat, voice and agentic AI systems.
  • We support our people with the flexibility to balance where work is done with at least half their time connecting in office, and offer many other flexible working options.

Matching Summary

Match Score: 85

The Conversational AI Specialist position at onesearch.direct focuses on leading the design of customer-facing AI services in Business Banking. The role requires expertise in conversation design and a strong understanding of human-centered experiences, with a hybrid work model that supports flexibility.

Salary

Competitive Salary; Annual Bonus; Benefits

Skills & Requirements

Must-have

  • Agentic AI services
  • conversational AI design
  • LLM-powered assistants
  • prompt design
  • human-centred design
  • chat and voice AI

Nice-to-have

  • behavior science
  • linguistic excellence
  • design craft
  • multimodal environments
  • inclusive and accessible design

Key Requirements

  • Experience in Gen and Agentic AI multi-agent workflows
  • Hands-on experience designing chat and voice conversational AI
  • Experience with LLM-powered assistants and prompt design
  • Experience with Microsoft Copilot Studio and Figma

Work Rights

Not specified

Tailored Resume

Cover Letter