Member Experience Manager

EōS Fitness

Santa Barbara, CA, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
  • The Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
  • Benefits include free membership for the employee and one family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, sick pay, health/dental/vision, 401(k) matching

Skills & Requirements

Must-have

  • Customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software
  • Strong organizational and problem-solving skills

Nice-to-have

  • Experience in the fitness industry
  • Knowledge of hospitality or service sectors
  • Social media platform proficiency
  • Microsoft Office Suite expertise
  • Proven track record in member retention

Key Requirements

  • Must pass background check
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter