Sr Technical Account Manager

noahsarkvet.us

Montreal, QC, CA
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
Technical account management
Customer escalation management
Workday product expertise
The Technical Account Management team provides proactive and personalized support for customers requiring a higher level of engagement, acting as their advocate within Workday

Job Summary

  • The Technical Account Management team provides proactive and personalized support for customers requiring a higher level of engagement, acting as their advocate within Workday.
  • This role involves managing escalations, building strong relationships with strategic accounts, and coordinating cross-functional teams to ensure customer success and system reliability.
  • Workday offers a flexible work approach combining remote and in-person time, competitive compensation including base salary, bonus, and stock grants, and a culture rooted in integrity, empathy, and collaboration.

Matching Summary

The Technical Account Management team provides proactive and personalized support for customers requiring a higher level of engagement, acting as their advocate within Workday.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Technical account management
  • Customer escalation management
  • Workday product expertise
  • Project management skills
  • C-level stakeholder engagement
  • SaaS solution implementation
  • Bilingual French and English

Nice-to-have

  • Collaborative team player
  • Strong communication skills
  • Ability to manage high-stress situations
  • Continuous improvement initiatives
  • Flexible work environment
  • Travel up to 25%

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 7+ years in product support or account management
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Experience with HR, Payroll, Financials preferred
  • C-level executive engagement experience
  • Project management expertise

Work Rights

Not specified

Tailored Resume

Cover Letter