Customer Support Process Analyst (quality Assurance)

Equinix Inc.

Warsaw, Poland
Base: 98,000 - 156,000 pln; bonus/equity: not spec...
Fully remote
End-to-end quality auditing
Process documentation & governance
Cross-functional collaboration
Equinix is the world’s digital infrastructure company, enabling innovations that enrich our work and life

Job Summary

  • Equinix is the world’s digital infrastructure company, enabling innovations that enrich our work and life.
  • The Customer Support Process Analyst manages the full end-to-end QA lifecycle for complex customer support workflows.
  • Employees receive competitive benefits including private medical insurance and an employee assistance program.

Matching Summary

Equinix is the world’s digital infrastructure company, enabling innovations that enrich our work and life.

Salary

Base: 98,000 - 156,000 PLN; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • End-to-End Quality Auditing
  • Process Documentation & Governance
  • Cross-Functional Collaboration

Nice-to-have

  • Experience with digital products
  • Familiarity with Lean or Six Sigma
  • Passion for leveraging AI

Key Requirements

  • Strong ability to conduct quality evaluations
  • Experience developing operational workflows
  • Interest in AI-enabled quality tools

Work Rights

Not specified

Tailored Resume

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