Ai & Digital Transformation Analyst - Customer Experience (cx)

AIA Australia

Singapore, Singapore
Generative ai solutions
Natural language processing models
Machine learning models
Championing and implementing digitalization and self-help capabilities at customer touch points to achieve Next Generation Servicing and Leading Customer Experience

Job Summary

  • Championing and implementing digitalization and self-help capabilities at customer touch points to achieve Next Generation Servicing and Leading Customer Experience.
  • Leverage on Generative AI to design innovative solutions that streamline workflow and automate repetitive tasks.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Championing and implementing digitalization and self-help capabilities at customer touch points to achieve Next Generation Servicing and Leading Customer Experience.

Skills & Requirements

Must-have

  • Generative AI solutions
  • Natural Language Processing models
  • Machine Learning models
  • AI-driven automation
  • Retrieval-Augmented Generation
  • Large Language Models

Nice-to-have

  • Championing digitalization
  • Optimizing processes
  • Enhancing productivity
  • Streamlining workflow
  • Customer journey transformation
  • Interpersonal and communication skills
  • Good team player

Key Requirements

  • Degree holder with Knowledge of AI Concepts
  • Proficiency in RAG and LLM
  • Data analytic experience
  • Designing Customer Journeys
  • Follow-up, prioritization, multitasking
  • Work in fast-paced environment
  • Work within tight deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter