シニア カスタマーサクセス マネージャー (senior Customer Success Manager)

Clarivate

Tokyo, Japan
Hybrid
Strategic relationship management
Customer retention maximization
Cross-functional collaboration
Clarivate offers an environment where you can thrive both professionally and personally, prioritizing excellent work-life balance through a flexible hybrid work model

Job Summary

  • Clarivate offers an environment where you can thrive both professionally and personally, prioritizing excellent work-life balance through a flexible hybrid work model.
  • This role is responsible for building trusted customer relationships to drive adoption, retention, and growth by delivering strategic guidance, coordinating cross-functional support, and leading best practices.
  • The team consists of 15 members reporting to the Director of IP Sales, and the Tokyo office provides breathtaking views of the city, creating an inspiring space for creativity and teamwork.

Matching Summary

Clarivate offers an environment where you can thrive both professionally and personally, prioritizing excellent work-life balance through a flexible hybrid work model.

Skills & Requirements

Must-have

  • Strategic relationship management
  • Customer retention maximization
  • Cross-functional collaboration
  • Customer success best practices

Nice-to-have

  • Ambitious self-starter
  • High energy and motivation
  • Fast-paced, changing environment

Key Requirements

  • Bachelor’s Degree or equivalent
  • 7 Years of Relevant Experience
  • Proficient in English
  • Japanese Skill is required

Work Rights

Not specified

Tailored Resume

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