Technical Support Analyst

Element Logic

Melbourne, FL, US
On-site
Dcms systems support
Remote troubleshooting
Technical liaison
Provide technical support and expertise for our DCMS solutions, ensuring successful deployment, operation, and ongoing support

Job Summary

  • Provide technical support and expertise for our DCMS solutions, ensuring successful deployment, operation, and ongoing support.
  • Serve as the first-level, primary support contact for DCMS systems, providing remote troubleshooting and acting as a technical liaison between customers and engineering resources.
  • Element Logic offers an innovative and creative workplace in a growing business with a family-first culture, flexibility through a hybrid work approach, and career development plans.

Matching Summary

Provide technical support and expertise for our DCMS solutions, ensuring successful deployment, operation, and ongoing support.

Skills & Requirements

Must-have

  • DCMS systems support
  • remote troubleshooting
  • technical liaison
  • commissioning and go-live support
  • documentation of support cases
  • on-call shifts
  • company safety policies

Nice-to-have

  • innovative and creative workplace
  • family-first culture
  • career development plans
  • knowledge in robotics and automation
  • proficiency in multiple languages

Key Requirements

  • 0 - 2 years of relevant experience
  • High School Diploma
  • Valid driver’s license and passport
  • Ability to work flexible hours

Work Rights

Not specified

Tailored Resume

Cover Letter