Chevron Australia is seeking a Senior Customer Service Representative for their service center in San Pedro Sula, Honduras. The role involves managing sales orders, ensuring customer satisfaction, and supporting various business units in a detailed and diligent manner
Job Summary
The role is responsible for handling and following up all sales orders for retail service stations as well as Consumer and Industrial customers from order placement to final delivery.
Candidates must possess strong attention to detail to capture complete case details and perform order entry, status updates, and invoicing tasks accurately.
This on-site position requires collaboration with dispatch, terminals, transport providers, and sales teams to ensure timely delivery and customer satisfaction.
Matching Summary
Match Score: 85
Chevron Australia is seeking a Senior Customer Service Representative for their service center in San Pedro Sula, Honduras. The role involves managing sales orders, ensuring customer satisfaction, and supporting various business units in a detailed and diligent manner.
Skills & Requirements
Must-have
Strong customer-service orientation
Proficiency with SAP order-to-cash
Active listening and de-escalation skills
Structured problem-solving and troubleshooting
Microsoft Office Excel proficiency
Business-level English or Spanish
Nice-to-have
Empathy in customer interactions
Collaboration with cross-functional teams
Experience with CRM/ticketing tools
Ability to manage multiple tickets simultaneously
Knowledge of product technical information
Key Requirements
Bachelor's student in Administration, Marketing, or related field (3rd year or above)