Customer Care Executive (contact Center)

AIG Malaysia Insurance Berhad

Malaysia
Primarily in-office
Exceptional service via multiple channels
Resolve customer complaints proactively
Drive first contact resolution
AIG Malaysia Insurance Berhad is seeking a Customer Care Executive for its contact center to provide exceptional customer service through various communication channels. The ideal candidate should possess strong communication skills, a positive attitude, and the ability to multitask, while benefiting from a supportive work culture and comprehensive benefits

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • Ensure retention of customers by discouraging cancellation and propose a solution that will suit customer's need.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Match Score: 85

AIG Malaysia Insurance Berhad is seeking a Customer Care Executive for its contact center to provide exceptional customer service through various communication channels. The ideal candidate should possess strong communication skills, a positive attitude, and the ability to multitask, while benefiting from a supportive work culture and comprehensive benefits.

Skills & Requirements

Must-have

  • exceptional service via multiple channels
  • resolve customer complaints proactively
  • drive first contact resolution
  • document customer interactions
  • recognize and alert management of trends

Nice-to-have

  • critical thinking and creative problem solver
  • adapt in a fast-paced environment
  • positive attitude
  • additional language/dialect proficiency

Key Requirements

  • Minimum high school or diploma holder
  • 2 years + contact centre experience
  • English and Bahasa Malaysia proficiency
  • Proficient in relevant computer applications
  • Ability to multitask and handle stressful situations

Work Rights

Not specified

Tailored Resume

Cover Letter