As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers about their banking needs, support enquiries, complete financial health checks, and provide education on digital banking options.
Applicants may be required to complete an online assessment and/or digital interview and are encouraged to complete these within 48 hours of applying.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Experience in financial services or retail
Excellent communication skills
Ability to explain financial terms clearly
Problem solving and solution provision
Working in a busy retail environment
Part time roster availability
Nice-to-have
Genuine interest in financial wellbeing
Ability to ask the right questions
Integrity in customer interactions
Championing risk-adverse culture
Use of digital banking technology
Building a career with CommBank
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined part time roster
Ability to work in a commercial retail environment