The IT Support Manager position at Western World Insurance Company in Sumida, Japan, focuses on ensuring the operational health and performance of business applications. The role demands expertise in AI, machine learning, and IT service management, along with strong problem-solving and communication skills in both Japanese and English
Job Summary
The IT Support Manager is a critical role responsible for the operational health and performance of applications, ensuring high availability and user satisfaction through swift issue resolution and root-cause analysis.
Key responsibilities include defining and meeting Service Level Objectives (SLOs), managing error budgets, conducting blameless postmortems, and championing AI technologies across the support organization.
The role requires collaboration with cross-functional teams to identify high-impact opportunities for AI integration, aiming to improve efficiency, enhance customer experience, and deliver measurable business outcomes.
Matching Summary
Match Score: 85
The IT Support Manager position at Western World Insurance Company in Sumida, Japan, focuses on ensuring the operational health and performance of business applications. The role demands expertise in AI, machine learning, and IT service management, along with strong problem-solving and communication skills in both Japanese and English.
Skills & Requirements
Must-have
AI/ML concepts
Scripting languages (Python, Bash)
IaC tools (Terraform, Ansible)
Engineering-minded problem solving
Incident response and resolution
Data-driven system analysis
AI-driven tool implementation
Japanese and English communication
Nice-to-have
Continuous learning
Proactive learning
Prioritization and time management
Key Requirements
Bachelor's degree in related field
3+ years relevant IT experience
5+ years team lead or project management experience
ITSM and AI observability tools experience
Experience with GPT, Claude, RAG frameworks
Production system operation and on-call experience