Support Engineer Iii-ext - Amz9674150

AMAZON WEB SERVICES, INC.

Seattle, Washington, United States
Base: $143,276pyear to $163,700pyear; bonus/equity...
On-site
Amazon marketing cloud support
Aws customer feedback
Code samples and tutorials
Provide support to data analysts using Amazon Marketing Cloud and work with AWS customers to understand their service usage

Job Summary

  • Provide support to data analysts using Amazon Marketing Cloud and work with AWS customers to understand their service usage.
  • Write code samples, tutorials, and technical articles for the customer community and collaborate with internal stakeholders during critical events.
  • Drive projects that improve support-related processes and customer user experience, with a salary range of $143,276/year to $163,700/year.

Matching Summary

Provide support to data analysts using Amazon Marketing Cloud and work with AWS customers to understand their service usage.

Salary

Base: $143,276/year to $163,700/year; Bonus/Equity: Not specified; Benefits: Full range of medical, financial, and/or other benefits

Skills & Requirements

Must-have

  • Amazon Marketing Cloud support
  • AWS customer feedback
  • code samples and tutorials
  • technical articles for community
  • drive timely customer communication
  • improve support processes

Nice-to-have

  • customer user experience focus
  • collaboration with internal stakeholders

Key Requirements

  • Master’s degree or foreign equivalent and 1 year experience
  • Bachelor’s degree or foreign equivalent and 5 years experience
  • 1 year experience in development or technical support
  • 1 year experience troubleshooting and debugging
  • 1 year experience driving process improvements

Work Rights

Not specified

Tailored Resume

Cover Letter