Senior Customer Success Manager, Nam

Unily

Il, IL, United States
Base: not specified; bonus/equity: commission plan...
Remote
Customer success management
Managing $2m plus arr portfolio
Saas environment experience
Unily is seeking a Senior Customer Success Manager to enhance client relationships and drive product adoption within their AI-native employee experience platform. The ideal candidate will possess extensive experience in customer success and account management, particularly in managing large portfolios, and will thrive in a dynamic and collaborative environment

Job Summary

  • Unily is an AI-native employee experience platform recognized as a leader by Gartner, Forrester, and IDC with strong customer validation and industry awards.
  • Senior Customer Success Managers act as trusted advisors to clients, ensuring value realization, adoption, and retention while collaborating cross-functionally to resolve issues and support renewals.
  • The company offers a flexible hybrid work environment, a supportive team culture, comprehensive benefits including medical coverage, 401(k) match, and a commitment to sustainability and community involvement.

Matching Summary

Match Score: 85

Unily is seeking a Senior Customer Success Manager to enhance client relationships and drive product adoption within their AI-native employee experience platform. The ideal candidate will possess extensive experience in customer success and account management, particularly in managing large portfolios, and will thrive in a dynamic and collaborative environment.

Salary

Base: Not specified; Bonus/Equity: Commission plan included; Benefits: Medical, dental, vision coverage, 23 vacation days, 10 sick days, 401(k) match, life insurance

Skills & Requirements

Must-have

  • Customer Success Management
  • Managing $2M plus ARR portfolio
  • SaaS environment experience
  • Digital workplace platform expertise
  • Use of customer success tools
  • Relationship management
  • Commercial acumen

Nice-to-have

  • German language skills
  • Proactive and motivated
  • Ability to work independently and in teams
  • Solution driven
  • Excellent attention to detail
  • Experience in fast paced entrepreneurial company

Key Requirements

  • 7+ years Customer Success or Account Management
  • Experience managing large multinational organizations
  • Experience with portfolios over $2M ARR
  • Experience with SaaS and digital workplace platforms
  • Experience using Planhat, Salesforce, Gong, Microsoft Office, Miro

Work Rights

Not specified

Tailored Resume

Cover Letter