Manager Iv, Field Service Engineer (m4)

Applied Materials Inc

Austin, TX, US
Base: $112,000.00 - $154,000.00; bonus/equity: eli...
Manage field service team operations
Oversee system start-up and warranty costs
Drive customer satisfaction and uptime goals
This role involves managing a team of customer engineers to ensure high uptime and customer satisfaction for semiconductor and display manufacturing equipment

Job Summary

  • This role involves managing a team of customer engineers to ensure high uptime and customer satisfaction for semiconductor and display manufacturing equipment.
  • The position requires forecasting operational requirements, managing start-ups within time and cost constraints, and overseeing local inventories and RMA procedures.
  • Candidates will be responsible for interviewing, hiring, and training staff while fostering a supportive culture focused on professional growth and innovation.

Matching Summary

This role involves managing a team of customer engineers to ensure high uptime and customer satisfaction for semiconductor and display manufacturing equipment.

Salary

Base: $112,000.00 - $154,000.00; Bonus/Equity: Eligible for bonus and stock award program; Benefits: Comprehensive benefits package including health and wellbeing programs

Skills & Requirements

Must-have

  • Manage field service team operations
  • Oversee system start-up and warranty costs
  • Drive customer satisfaction and uptime goals
  • Forecast financial and manpower requirements
  • Ensure safety practices for engineers

Nice-to-have

  • Strong leadership and talent development skills
  • Experience with continuous improvement processes
  • Ability to influence internal and external stakeholders
  • Commitment to ethical business conduct

Key Requirements

  • In-depth understanding of materials engineering concepts
  • Proven experience in managing homogeneous teams
  • Ability to resolve technical and organizational problems

Work Rights

Not specified

Tailored Resume

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