Customer Service Analyst

Ferrero LADM

On-site
Customer order processing
Supply chain collaboration
3rd party logistics provider relationships
Ferrero LADM is seeking a Customer Service Analyst to enhance customer operations by managing orders, collaborating with various teams, and ensuring high service levels. The ideal candidate should possess strong customer service skills, organizational abilities, and experience in customer supply chain operations, particularly within FMCG networks

Job Summary

  • You'll be the vital link between our customers, sales teams, supply chain, and logistics partners, ensuring that every order is managed with precision from start to finish.
  • Your focus on performance metrics like order fill rates and shelf availability will help us deliver the freshest products to our customers while ensuring that our internal targets are consistently met.
  • Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities.

Matching Summary

Match Score: 85

Ferrero LADM is seeking a Customer Service Analyst to enhance customer operations by managing orders, collaborating with various teams, and ensuring high service levels. The ideal candidate should possess strong customer service skills, organizational abilities, and experience in customer supply chain operations, particularly within FMCG networks.

Skills & Requirements

Must-have

  • customer order processing
  • supply chain collaboration
  • 3rd Party Logistics provider relationships
  • customer forecast monitoring
  • performance metrics tracking

Nice-to-have

  • continuous improvement initiatives
  • customer-centric mindset
  • problem-solving under pressure

Key Requirements

  • strong customer service skills
  • organizational abilities
  • professional communication
  • interpersonal expertise
  • detail-oriented
  • results-driven
  • work independently
  • tight deadlines
  • strong numeracy skills
  • analytical approach
  • experience in customer supply chain operations
  • FMCG networks experience

Work Rights

Not specified

Tailored Resume

Cover Letter