The Universal Agent is responsible for greeting guests, managing check-in and check-out procedures, and providing exceptional concierge services at a resort location
Job Summary
The Universal Agent is responsible for greeting guests, managing check-in and check-out procedures, and providing exceptional concierge services at a resort location.
A key responsibility involves prescreening guests to qualify them for Wyndham Vacation Ownership sales presentations while maintaining high standards of customer satisfaction.
The company offers comprehensive health and welfare benefits including medical, dental, vision, 401k with employer match, and paid volunteer time for eligible associates.
Matching Summary
The Universal Agent is responsible for greeting guests, managing check-in and check-out procedures, and providing exceptional concierge services at a resort location.
Skills & Requirements
Must-have
Customer service experience in hospitality
Cash handling and reconciliation skills
Microsoft Office program proficiency
Ability to work under pressure
Strong written and oral communication
Nice-to-have
Vacation ownership industry experience
Concierge service knowledge
Sales presentation support capability
WYNSOS program familiarity
Inclusive team environment participation
Key Requirements
High School diploma or equivalent
Minimum one year of hospitality customer service experience