Experienced Associate - Desktop Support Engineer (ac Kl)
PwC UK
Kuala Lumpur, Malaysia
Desktop support experience
Troubleshoot laptop hardware and software
Customer-centric support
Office Technology support plays a pivotal role in delivering top-tier technology support and guidance within the Tech Lounge at our Acceleration Center Kuala Lumpur Office
Job Summary
Office Technology support plays a pivotal role in delivering top-tier technology support and guidance within the Tech Lounge at our Acceleration Center Kuala Lumpur Office.
This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education.
Core Responsibilities include creating, updating, deploying, and troubleshooting images for laptops and desktops, addressing hardware and software issues, and assisting in the technology onboarding process for new employees.
Matching Summary
Office Technology support plays a pivotal role in delivering top-tier technology support and guidance within the Tech Lounge at our Acceleration Center Kuala Lumpur Office.
Skills & Requirements
Must-have
Desktop support experience
Troubleshoot laptop hardware and software
Customer-centric support
Microsoft desktop operating systems
Support mobile OS and Microsoft 365
Nice-to-have
Innovative environment for IT engagement
Strong focus on customer satisfaction
Deliver outstanding customer satisfaction
Friendly, approachable demeanor
Build and nurture strong working relationships
Key Requirements
Minimum of 2 years of Desktop support experience
Diploma/Advanced Diploma, bachelor's degree, or equivalent
Experience with ServiceNow platform is an advantage
Proficiency in managing endpoints in Workspace One or Microsoft Intune is an advantage
Strong preference for prior experience in automating processes using PowerShell or other scripting languages
ITIL 4 certification is an added advantage
Experience in handling projects is an added advantage