Program Manager, Customer Experience and Insights Team

Amazon

Hawthorne, CA, US
74,200.00 - 129,800.00 usd annually py
On-site
Generative ai tools usage
Machine learning data analysis
Cross-functional stakeholder management
Amazon is seeking a Program Manager for the Customer Experience and Insights Team, responsible for enhancing customer interactions through AI-driven insights and automation. The role involves managing cross-functional projects and leveraging advanced technologies to improve operational efficiency and customer satisfaction

Job Summary

  • The Customer Experience & Insights Team pioneers AI-driven customer experience transformation using artificial intelligence and machine learning.
  • This role is responsible for designing and driving resolution of customer contact drivers through AI-powered data intelligence and scalable automation.
  • You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows.

Matching Summary

Match Score: 85

Amazon is seeking a Program Manager for the Customer Experience and Insights Team, responsible for enhancing customer interactions through AI-driven insights and automation. The role involves managing cross-functional projects and leveraging advanced technologies to improve operational efficiency and customer satisfaction.

Salary

74,200.00 - 129,800.00 USD annually

Skills & Requirements

Must-have

  • Generative AI tools usage
  • Machine learning data analysis
  • Cross-functional stakeholder management
  • Customer contact root cause resolution
  • Scalable automation frameworks

Nice-to-have

  • Mentoring junior team members
  • Executive-level analytics reporting
  • Change management strategies
  • Strategic execution skills

Key Requirements

  • Experience with Amazon Quick Suite, Bedrock, or PartyRock
  • Proven track record in managing cross-team projects
  • Ability to analyze operational data at scale

Work Rights

Not specified

Tailored Resume

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