Client Services Rep 3

IQVIA

Taguig City, Philippines
Client satisfaction and relationship building
Product deliverable verification
Internal communication with sales
Ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship

Job Summary

  • Ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship.
  • Assists team members to build, establish and maintain effective business relationships with clients as their day-to-day contact.
  • Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding usage.

Matching Summary

Ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship.

Skills & Requirements

Must-have

  • Client satisfaction and relationship building
  • Product deliverable verification
  • Internal communication with sales
  • Service agreement monitoring
  • In-depth client and market research
  • Midshift work arrangement

Nice-to-have

  • Proactive client support
  • Revenue opportunity identification
  • External client project representation
  • Mentoring and leadership potential

Key Requirements

  • Bachelor’s degree required
  • Minimum of 4 years related work experience
  • Proficiency in French, Italian, or German
  • Broad knowledge of client service practices
  • Experience in meeting facilitation, presentations, and training
  • Strong proficiency in PC applications, particularly Excel
  • Excellent communication skills
  • Strong analytical, problem-solving, and customer service skills
  • Ability to build and maintain relationships

Work Rights

Not specified

Tailored Resume

Cover Letter