Customer Service Specialist

MyIntegra

Cloverdale, WA, Australia
On-site
Customer service agent experience in call centre
Active listening and call flow control skills
Strong problem-solving and empathy abilities
MyIntegra is seeking a Customer Service Specialist to provide empathetic support to customers navigating the NDIS. The ideal candidate should have customer service experience, strong communication skills, and a willingness to learn about the NDIS framework

Job Summary

  • This role serves as the heart of the customer experience by responding to enquiries across multiple channels including phone, email, live chat, and SMS.
  • The specialist will help customers navigate the NDIS by clearly explaining Plan Management benefits while building trust through compassionate communication.
  • MyIntegra offers a flexible hybrid work model, ongoing training, and opportunities to make a meaningful impact on the lives of people with disability.

Matching Summary

Match Score: 85

MyIntegra is seeking a Customer Service Specialist to provide empathetic support to customers navigating the NDIS. The ideal candidate should have customer service experience, strong communication skills, and a willingness to learn about the NDIS framework.

Skills & Requirements

Must-have

  • Customer service agent experience in call centre
  • Active listening and call flow control skills
  • Strong problem-solving and empathy abilities
  • Excellent verbal and written communication
  • High attention to detail for documentation
  • Time management in fast-paced environment
  • Familiarity with Salesforce or similar CRM systems

Nice-to-have

  • Understanding of NDIS Program Rules and Code of Conduct
  • Experience with templated or scripted communications
  • Ability to work independently and collaboratively
  • Adaptability to change and willingness to take initiative
  • Supportive and inclusive team culture fit

Key Requirements

  • NDIS Worker Screening Check required
  • Employment reference check required
  • Experience as a customer service agent in a call centre

Work Rights

Not specified

Tailored Resume

Cover Letter