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Notion is seeking a Support Lead for its Tokyo office, responsible for leading a team of support specialists and enhancing customer experience for Japanese enterprise clients. The ideal candidate should possess extensive experience in customer support within the software industry, a strong understanding of the Japanese market, and leadership skills.
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Job Summary
The Support Lead, Japan will be responsible for building and leading a team of Premium Support, Enterprise Support and general support specialists in Japan.
This role will support the growth of CX within Japan, including leading cross-functional projects to improve agent and customer experience.
We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
Matching Summary
Match Score: 75
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Notion is seeking a Support Lead for its Tokyo office, responsible for leading a team of support specialists and enhancing customer experience for Japanese enterprise clients. The ideal candidate should possess extensive experience in customer support within the software industry, a strong understanding of the Japanese market, and leadership skills.
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Skills & Requirements
Must-have
Customer support team leadership
Japanese market understanding
Technical support experience
Customer escalation management
Data reporting and analytics
Native Japanese fluency
Nice-to-have
SaaS product launch experience
AI tools adoption
Linux and API knowledge
Notion product familiarity
Key Requirements
12+ years work experience in software customer support