Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $95,000 - $142,600 usd (atlanta); base: $90,...
Fully remote
3+ years customer-facing services experience
2+ years talent acquisition or hr domain expertise
1+ years ai/ml product experience
Workday is seeking a Specialized Customer Success Manager for their Talent AI team, a customer-facing role aimed at driving the adoption of AI-powered Talent Acquisition solutions. The ideal candidate should have significant experience in customer success, talent acquisition, and AI/ML technologies, and will work remotely with a company that prioritizes integrity, empathy, and collaboration

Job Summary

  • This role is part of a specialized team focused on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows.
  • The company is a Fortune 500 leader in AI platforms for managing people, money, and agents, shaping the future of work.
  • Candidates will benefit from a culture rooted in integrity, empathy, and shared enthusiasm with opportunities for growth and risk-taking.

Matching Summary

Match Score: 85

Workday is seeking a Specialized Customer Success Manager for their Talent AI team, a customer-facing role aimed at driving the adoption of AI-powered Talent Acquisition solutions. The ideal candidate should have significant experience in customer success, talent acquisition, and AI/ML technologies, and will work remotely with a company that prioritizes integrity, empathy, and collaboration.

Salary

Base: $95,000 - $142,600 USD (Atlanta); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years customer-facing services experience
  • 2+ years Talent Acquisition or HR domain expertise
  • 1+ years AI/ML product experience
  • Strategic customer engagement management
  • Data-driven adoption and health metrics

Nice-to-have

  • Executive level stakeholder relationship building
  • Experience in incubating new frameworks
  • Strong verbal and written communication skills
  • Collaborative team player with sun-drenched optimism
  • Ability to translate complex AI concepts

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Ability to travel up to 15%
  • 3+ years in complex software or SaaS environment
  • Proven track record of strategic customer engagements

Work Rights

Not specified

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