Customer Success Manager

PURE STORAGE

Santa Clara, US
Base: $114,000 - $171,000 usd; bonus/equity: incen...
On-site
End-to-end post-sales customer journey
Strategic, operational, and growth management reviews
Customer advocate and subject matter expert
Join our dynamic team as a Customer Success Manager to be the driving force behind our customers' success with Pure’s industry-leading as-a-Service Subscription portfolio

Job Summary

  • Join our dynamic team as a Customer Success Manager to be the driving force behind our customers' success with Pure’s industry-leading as-a-Service Subscription portfolio.
  • You will forge trusted advisor relationships by deeply understanding customer objectives and technical environments to ensure they realize the full value of their investment.
  • This critical role directly impacts our Net Promoter Score (NPS), working closely with Sales, Engineering, and Executive Leadership to advocate for your portfolio of enterprise accounts.

Matching Summary

Join our dynamic team as a Customer Success Manager to be the driving force behind our customers' success with Pure’s industry-leading as-a-Service Subscription portfolio.

Salary

Base: $114,000 - $171,000 USD; Bonus/Equity: Incentive pay and/or equity may be eligible; Benefits: Not specified

Skills & Requirements

Must-have

  • end-to-end post-sales customer journey
  • strategic, operational, and growth management reviews
  • customer advocate and subject matter expert
  • monitor and analyze customer consumption
  • drive issue management and customer escalations

Nice-to-have

  • innovative thinking
  • seize endless opportunities
  • leave your mark
  • smartest team in the industry

Key Requirements

  • 5+ years experience in a customer-facing, account management role
  • 2 years experience in a Customer Success role
  • Experience with MSP customers and MSP technical environments is a plus

Work Rights

Not specified

Tailored Resume

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