Executive, Global Marketing

Melco Resorts & Entertainment

Macau, China
Vip customer retention
Customer service delivery
Marketing trip organization
The Executive, Global Marketing is responsible for assisting the Director, Global Marketing on customer development and customer retention for the VIP market

Job Summary

  • The Executive, Global Marketing is responsible for assisting the Director, Global Marketing on customer development and customer retention for the VIP market.
  • Key responsibilities include serving as a personal contact to VIP customers, ensuring excellent customer service, and liaising with the Elite Services Team to facilitate remarkable visits.
  • The role requires strong product knowledge, marketing acumen to utilize every customer contact as an opportunity, and compliance with all relevant laws and policies.

Matching Summary

The Executive, Global Marketing is responsible for assisting the Director, Global Marketing on customer development and customer retention for the VIP market.

Skills & Requirements

Must-have

  • VIP customer retention
  • customer service delivery
  • marketing trip organization
  • event participation
  • product knowledge
  • Microsoft Office proficiency

Nice-to-have

  • customer service leadership
  • approachable and diplomatic
  • flexible and enthusiastic
  • integrity and motivation
  • sense of humour

Key Requirements

  • Minimum 1 year hosting experience
  • Minimum 1 year customer service experience
  • College graduates preferred
  • Proficient in English, Cantonese, and Putonghua

Work Rights

Not specified

Tailored Resume

Cover Letter