As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their banking needs including Home Loans, Business Banking and Financial Advice.
Applicants may be required to complete an online assessment and/or digital interview within 48 hours of applying.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Knowledge of financial products and services
Ability to articulate financial terms clearly
Experience in busy retail environment
Risk-adverse process adherence
Nice-to-have
Genuine interest in financial wellbeing
Strong problem solving skills
Ability to educate customers on digital banking
Integrity and customer-centric approach
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined part-time roster
Ability to work in a commercial retail environment