Technical Support Engineer-level 1

Raptortechnologies

Houston, United States
On-site
Provide front-line technical support to clients
Handle inbound and outbound phone calls
Troubleshoot software and hardware issues
Raptor is a school safety partner for 60,000 schools in 55 countries providing SaaS and mobile technology solutions

Job Summary

  • Raptor is a school safety partner for 60,000 schools in 55 countries providing SaaS and mobile technology solutions.
  • The role involves owning reported issues from initial investigation through resolution or escalation to ensure reliable product operation.
  • This hybrid position requires being in the office three days a week while managing incoming calls and support tickets.

Matching Summary

Raptor is a school safety partner for 60,000 schools in 55 countries providing SaaS and mobile technology solutions.

Skills & Requirements

Must-have

  • Provide front-line technical support to clients
  • Handle inbound and outbound phone calls
  • Troubleshoot software and hardware issues
  • Use remote assistance tools effectively
  • Manage time for high availability

Nice-to-have

  • Adapt quickly to product updates
  • Deliver exceptional customer service
  • Fast-paced environment experience
  • Strong research and problem-solving skills

Key Requirements

  • Level 1 Technical Support Engineer title
  • Hybrid work arrangement with 3 days onsite

Work Rights

Not specified

Tailored Resume

Cover Letter