Base: $22 - $26 ph; bonus/equity: eligible for inc...
On-site
Oversee daily schedule and maximize efficiencies
Collect and document dental service payments
Balance daily payment ledger and reconcile accounts
The Care Advocate acts as the bridge for communication between patients, clinic staff, and appointment center representatives while monitoring treatment completion
Job Summary
The Care Advocate acts as the bridge for communication between patients, clinic staff, and appointment center representatives while monitoring treatment completion.
Employees are eligible for incentive pay in addition to a comprehensive benefits package including medical, dental, vision, and a 401(k) retirement plan with a 5% match.
Strict adherence to Willamette Dental's Personal Protective Equipment policy is required, including the use of N95 respirators and other necessary gear.
Matching Summary
The Care Advocate acts as the bridge for communication between patients, clinic staff, and appointment center representatives while monitoring treatment completion.
Salary
Base: $22 - $26 per hour; Bonus/Equity: Eligible for incentive pay; Benefits: Medical, dental, vision, 401(k) with 5% match, PTO, tuition reimbursement
Skills & Requirements
Must-have
Oversee daily schedule and maximize efficiencies
Collect and document dental service payments
Balance daily payment ledger and reconcile accounts
Verify insurance information and update patient cards
Maintain organized patient charts and records
Adhere to PPE policies including N95 respirators
Ensure reliable and predictable attendance
Nice-to-have
Build rapport with patients and address concerns
Partner with clinical team on treatment plans
Triage emergency and unplanned treatment calls
Knowledge of HIPAA compliance procedures
Flexibility to travel to other locations
Key Requirements
High school diploma or GED required
Minimum two years customer service experience preferred
Medical or dental clinic experience highly desirable