Customer Engagement Strategy Senior Manager

fanduel.design

New York City, US
Base: $138,000 - $153,000 usd; bonus/equity: annua...
On-site
Crm communications strategy
Cross-functional planning
Communication personalization framework
FanDuel Casino is looking for a Customer Engagement Strategy Senior Manager to lead the communications strategy across the business unit, focusing on delivering the right message, to the right audience, at the right time, via the right channel

Job Summary

  • FanDuel Casino is looking for a Customer Engagement Strategy Senior Manager to lead the communications strategy across the business unit, focusing on delivering the right message, to the right audience, at the right time, via the right channel.
  • This role will be accountable for ensuring high-quality, high-performance messaging across the entire customer base, partnering closely with Customer Marketing, CRM Ops, MarTech, Product Marketing, Brand and Analytics.
  • FanDuel offers amazing benefits above and beyond the basics, including an array of health plans, generous paid time off, annual bonus and long-term incentive opportunities, and 401k with up to a 5% match.

Matching Summary

FanDuel Casino is looking for a Customer Engagement Strategy Senior Manager to lead the communications strategy across the business unit, focusing on delivering the right message, to the right audience, at the right time, via the right channel.

Salary

Base: $138,000 - $153,000 USD; Bonus/Equity: annual bonus and long-term incentive opportunities; Benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits

Skills & Requirements

Must-have

  • CRM communications strategy
  • cross-functional planning
  • communication personalization framework
  • comms experimentation roadmap
  • performance KPIs definition
  • CRM content orchestration

Nice-to-have

  • build relationships collaboratively
  • evolve performance dashboards
  • inform long-term roadmap

Key Requirements

  • 5+ years in lifecycle marketing, CRM, customer strategy
  • Demonstrated success driving engagement, retention
  • Strong understanding of CRM ecosystems
  • Experience leading experimentation roadmaps
  • Excellent communicator
  • Familiarity with Asana, Tableau

Work Rights

Not specified

Tailored Resume

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