Client Relations Specialist

RELX

San Jose, CA, USA
Base: $56,200 - $93,700 (ohio); $59,200 - $98,600 ...
Hybrid
Resolve customer issues
Answer customer questions
Provide guidance and training
Assist users with basic product questions to complex legal inquiries, becoming an expert user of Lex Machina

Job Summary

  • Assist users with basic product questions to complex legal inquiries, becoming an expert user of Lex Machina.
  • Act as a voice-of-the-customer to the Product Engineering Team, escalating issues and gathering user insights.
  • The company offers comprehensive health benefits, retirement plans, wellbeing programs, and family benefits.

Matching Summary

Assist users with basic product questions to complex legal inquiries, becoming an expert user of Lex Machina.

Salary

Base: $56,200 - $93,700 (Ohio); $59,200 - $98,600 (US National); Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, wellbeing

Skills & Requirements

Must-have

  • Resolve customer issues
  • Answer customer questions
  • Provide guidance and training
  • Handle live chats and email inquiries
  • Explain legal and technical concepts
  • Legal research tools experience

Nice-to-have

  • Work-life balance initiatives
  • Wellbeing programs
  • Inclusive company culture
  • Adapt to new technology

Key Requirements

  • BA/BS required
  • JD or MLS strongly preferred
  • Equivalent legal industry knowledge and experience required
  • Experience as attorney or in legal field
  • Professional environment experience
  • Time management and multi-tasking skills
  • Communication and interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter