The Front Desk Manager oversees all front desk operations, including guest check-in/out, reservations, and switchboard monitoring, while ensuring excellent guest service
Job Summary
The Front Desk Manager oversees all front desk operations, including guest check-in/out, reservations, and switchboard monitoring, while ensuring excellent guest service.
Responsibilities include assisting in daily operations planning, forecasting sales and revenue, managing labor and profit, and ensuring budget compliance.
The role involves recruiting, training, supervising, and scheduling front desk staff, responding to guest inquiries, resolving complaints, and maintaining a safe facility environment.
Matching Summary
The Front Desk Manager oversees all front desk operations, including guest check-in/out, reservations, and switchboard monitoring, while ensuring excellent guest service.
Skills & Requirements
Must-have
Guest check-in and check-out
Reservation coordination
Switchboard monitoring
Cash handling and balancing
Facility safety and maintenance
Guest complaint resolution
Nice-to-have
Professional company representation
Enhancing company image
Positive interaction with diverse people
Problem-solving abilities
Key Requirements
High School Diploma required
Bachelor's Degree or customer service experience preferred
Clerical skills including typing and filing
Proficiency with MS Outlook, Word, and Excel
Ability to arrange and coordinate reservation schedules