Customer Care Specialist

Lake Imaging

Ballarat, Victoria, Australia
Excellent telephone communication skills
High volume call centre experience
Computer literacy and system learning ability
This role serves as the primary point of contact for patients at Lake Imaging's Booking Centre in Ballarat

Job Summary

  • This role serves as the primary point of contact for patients at Lake Imaging's Booking Centre in Ballarat.
  • The team is described as a close-knit group of professionals who live by strong business values.
  • Candidates will handle appointment scheduling, fee quoting, and liaising with technical staff to ensure patient care.

Matching Summary

This role serves as the primary point of contact for patients at Lake Imaging's Booking Centre in Ballarat.

Skills & Requirements

Must-have

  • Excellent telephone communication skills
  • High volume call centre experience
  • Computer literacy and system learning ability

Nice-to-have

  • Medical or radiology industry experience
  • Empathy and proactive learning approach
  • RIS/PACs systems familiarity

Key Requirements

  • Previous customer service or call centre background
  • Ability to deal with high volume of calls
  • Proactive approach to learning and development

Work Rights

Not specified

Tailored Resume

Cover Letter