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IQVIA UK is seeking a Senior Analyst for their Product Support Technology Advisor role, focusing on analytical and technical support tasks within technology product development. The ideal candidate will possess a relevant degree and at least two years of related experience, with responsibilities including client interaction, project management support, and technical troubleshooting.
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Job Summary
The role involves working with customers and project teams to gather requirements and translate them into technical specifications.
Candidates will manage the day-to-day ticketing queue, ensuring completion aligns with client needs and expectations.
The position requires providing Tier 2/3 technical support for custom integrations and participating in QA and UAT processes.
Matching Summary
Match Score: 75
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IQVIA UK is seeking a Senior Analyst for their Product Support Technology Advisor role, focusing on analytical and technical support tasks within technology product development. The ideal candidate will possess a relevant degree and at least two years of related experience, with responsibilities including client interaction, project management support, and technical troubleshooting.
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Skills & Requirements
Must-have
SQL technical knowledge
Ticket queue management
Requirements translation
Tier 2/3 technical support
QA and UAT participation
Nice-to-have
Strong communication skills
Project timeline advising
Client presentation building
Cross-functional collaboration
Problem resolution drive
Key Requirements
Bachelor's Degree in Computer Science or related field