Customer Service Agent

EverythingManaged Group

Newcastle Upon Tyne, United Kingdom
£27,000 pm
Office based
Previous customer service experience
Gcse maths and english grade c
Fast-paced environment experience
EverythingManaged Group is seeking a Customer Service Agent to enhance customer experiences in the waste management sector. The ideal candidate will possess strong communication skills and a customer-focused approach, supported by prior experience in a fast-paced environment

Job Summary

  • The role involves handling customer enquiries across phone, email, and live chat to resolve issues at the first point of contact.
  • Employees are expected to identify sales opportunities by promoting relevant products to existing customers while maintaining accurate records.
  • The company is part of the Biffa Group with a strong focus on sustainability, aiming for 100% landfill avoidance.

Matching Summary

Match Score: 85

EverythingManaged Group is seeking a Customer Service Agent to enhance customer experiences in the waste management sector. The ideal candidate will possess strong communication skills and a customer-focused approach, supported by prior experience in a fast-paced environment.

Salary

£27000

Skills & Requirements

Must-have

  • Previous customer service experience
  • GCSE Maths and English Grade C
  • Fast-paced environment experience

Nice-to-have

  • Contact centre multi-channel experience
  • CRM or customer management systems
  • Proactive problem-solving attitude

Key Requirements

  • GCSE Maths and English at Grade C or above
  • Previous experience in customer-facing roles
  • Experience working in fast-paced environments

Work Rights

Not specified

Tailored Resume

Cover Letter