Own incident management end-to-end, including triage, mitigation, root-cause analysis, and postmortems with action items
Job Summary
Own incident management end-to-end, including triage, mitigation, root-cause analysis, and postmortems with action items.
Proactively identify performance bottlenecks and lead tuning efforts across PHP, MySQL, caching, and queues to ensure availability of critical e-commerce flows.
Reduce toil through scripting and automation, and support stakeholders with ad-hoc investigations for orders, payments, and shipments.
Matching Summary
Own incident management end-to-end, including triage, mitigation, root-cause analysis, and postmortems with action items.
Skills & Requirements
Must-have
PHP web applications
PHP debugging
Linux shell
MySQL expertise
Drupal and Acquia ecosystem
Atlassian suite
CloudWatch logs
Nice-to-have
basic SQL analytics
Word or Excel knowledge
Bash scripting
PHP CLI automation
ownership mindset
bias for action
Key Requirements
3-6+ years in Production Support/Operations/Development
Familiarity with pure PHP development
Systemd and networking basics
Slow query analysis and indexing
Caching & queues via Bamboo & Drupal/Acquia
Experience supporting payment gateways and order/fulfillment flows