Passenger Service Supervisor

Alliance Ground International (AGI)

Richmond, Canada
Customer service excellence
Safety and security procedures
Handle customer interactions
As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing their needs and adhering to safety and security procedures

Job Summary

  • As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing their needs and adhering to safety and security procedures.
  • Responsibilities include directing agents, resolving escalated customer concerns, ensuring training completion, and providing exceptional customer service at the ticket counter and gate.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, free uniforms, on-the-job training, and a company-matched 401(k) program.

Matching Summary

As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing their needs and adhering to safety and security procedures.

Skills & Requirements

Must-have

  • Customer service excellence
  • Safety and security procedures
  • Handle customer interactions
  • Flight schedule inquiries
  • Baggage handling procedures

Nice-to-have

  • Friendly and outgoing demeanor
  • Outstanding customer service focus
  • Team leadership skills
  • Professional appearance and grooming

Key Requirements

  • High school diploma or equivalent
  • Authorization to work in Canada
  • Complete SIDA training

Work Rights

Authorization to work in Canada

Tailored Resume

Cover Letter