Deep knowledge of industries cloud product portfolio
Collaboration with cross-functional teams
Product lifecycle management
As a Readiness Architect, you will be responsible for understanding the Industries Cloud product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases
Job Summary
As a Readiness Architect, you will be responsible for understanding the Industries Cloud product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases.
You will work closely with Technology & Product and Customer Success Group teams to ensure delivering customer success at scale by improving adoption and product quality.
Salesforce offers benefits and resources to support balance and accelerate impact through AI agents, fostering a workplace that is inclusive and free from discrimination.
Matching Summary
As a Readiness Architect, you will be responsible for understanding the Industries Cloud product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases.
Skills & Requirements
Must-have
Deep knowledge of Industries Cloud product portfolio
Collaboration with cross-functional teams
Product lifecycle management
Customer adoption strategy
Executive communication skills
Technical and functional requirements translation
Nice-to-have
Enablement and training development
Experience with Salesforce products
Consulting experience
Continuous improvement mindset
Strategic thinking and prioritization agility
Key Requirements
9+ years experience in Customer Success or Product Management
Hands-on experience with Salesforce products
Experience collaborating with subject matter experts
Ability to translate customer use cases to technical requirements
Experience developing enablement materials and delivering training