Customer Service Supervisor

KraftHeinz

Mexico City, Mexico
Sap software proficiency
Intermediate excel skills
Order portfolio maintenance
The role involves reviewing and maintaining the order portfolio with strict follow-up and closure of purchase orders

Job Summary

  • The role involves reviewing and maintaining the order portfolio with strict follow-up and closure of purchase orders.
  • Candidates must support the customer service analyst team and internal areas while meeting established company metrics.
  • Responsibilities include generating weekly reports, registering client complaints, and resolving both resolved and unresolved issues.

Matching Summary

The role involves reviewing and maintaining the order portfolio with strict follow-up and closure of purchase orders.

Skills & Requirements

Must-have

  • SAP software proficiency
  • Intermediate Excel skills
  • Order portfolio maintenance

Nice-to-have

  • Effective communication skills
  • Team leadership capabilities
  • Attention to detail focus

Key Requirements

  • Degree in Business Administration, Industrial Engineering, or Commercial Relations
  • Professional or technical degree required

Work Rights

Not specified

Tailored Resume

Cover Letter