Client Services Analyst I

SS&C Technologies

Jacksonville, FL, US
Base: $60,000 - $70,000 usd (ca/il); bonus/equity:...
Hybrid
Bachelor's degree required
Strong verbal and written communication skills
Proven problem-solving and analytical abilities
This role serves as the first point of contact for client inquiries via phone, email, and web, delivering timely and professional support

Job Summary

  • This role serves as the first point of contact for client inquiries via phone, email, and web, delivering timely and professional support.
  • Employees will resolve complex technical and product-related challenges while collaborating across internal teams including Product Management and Development.
  • The company offers a hybrid work model, 401(k) matching, professional development reimbursement, and comprehensive benefits including medical, dental, and vision coverage.

Matching Summary

This role serves as the first point of contact for client inquiries via phone, email, and web, delivering timely and professional support.

Salary

Base: $60,000 - $70,000 USD (CA/IL); Bonus/Equity: Discretionary bonus and/or equity awards possible; Benefits: Medical, dental, vision, 401(k) match, PTO, parental leave

Skills & Requirements

Must-have

  • Bachelor's degree required
  • Strong verbal and written communication skills
  • Proven problem-solving and analytical abilities
  • Flexibility to support market hours
  • Familiarity with MS Windows and Office

Nice-to-have

  • Passion for client service and relationship building
  • Ability to learn quickly and adapt to new tools
  • Experience in customer service or client-facing role
  • Degree in MIS, Computer Science, Finance, Economics, Math
  • Exposure to portfolio accounting or trade order management systems
  • Familiarity with SQL, UNIX, or LINUX environments

Key Requirements

  • Bachelor's degree
  • 1-2 years experience in financial services preferred
  • US work authorization not specified

Work Rights

Not specified

Tailored Resume

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