[Gov Healthcare, Till Dec] Quality Service Management Executive UP$5000 #HCY

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Up to $5,000 pm
Manage customer feedback and complaints
Coordinate investigations with department heads
Compile monthly kpi reports
The role involves managing customer feedback and complaints by coordinating investigations with department heads to ensure proper service recovery

Job Summary

  • The role involves managing customer feedback and complaints by coordinating investigations with department heads to ensure proper service recovery.
  • Candidates will be responsible for compiling monthly KPI reports and submitting quarterly updates on service excellence initiatives.
  • The position requires collecting and analysing customer feedback data to identify trends and drive continuous service improvement.

Matching Summary

Match Score: 75

The role involves managing customer feedback and complaints by coordinating investigations with department heads to ensure proper service recovery.

Salary

Up to $5000

Skills & Requirements

Must-have

  • Manage customer feedback and complaints
  • Coordinate investigations with department heads
  • Compile monthly KPI reports
  • Analyse customer feedback data for trends

Nice-to-have

  • Facilitate family conferences for service recovery
  • Prepare abstracts for award submissions
  • Drive continuous service improvement initiatives

Key Requirements

  • Bachelor degree in any discipline
  • Proficient in MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter