Customer Success Operating Model Lead

Adobe

Base: $135,200 - $234,150 annually; location-based...
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6-10+ years customer success experience
Operating model design expertise
Cross-functional stakeholder influence
** Adobe is seeking a Customer Success Operating Model Lead to refine its Customer Success operating model within the Customer Value Office. This strategic individual contributor role focuses on aligning workflows, governance, and customer engagement globally to enhance the delivery of customer value across the post-sales lifecycle. **

Job Summary

  • This role owns the Expectations & Strategy layer of Adobe's Customer Success operating model to define a consistent, scalable system globally.
  • The position requires defining end-to-end workflows, governance, and accountability across Customer Success roles like CSMs and Value Advisors.
  • Candidates must demonstrate strong systems thinking to connect strategy, roles, and outcomes into a cohesive model that drives measurable customer value.

Matching Summary

Match Score: 75

** Adobe is seeking a Customer Success Operating Model Lead to refine its Customer Success operating model within the Customer Value Office. This strategic individual contributor role focuses on aligning workflows, governance, and customer engagement globally to enhance the delivery of customer value across the post-sales lifecycle. **

Salary

Base: $135,200 - $234,150 annually; Location-based variations apply for NY ($161,700+) and IL ($149,400+); Short-term incentives via Annual Incentive Plan

Skills & Requirements

Must-have

  • 6-10+ years Customer Success experience
  • Operating model design expertise
  • Cross-functional stakeholder influence
  • Value measurement framework knowledge
  • Global standardization capabilities

Nice-to-have

  • Enterprise SaaS background
  • Management Consulting experience
  • MBA preferred qualification
  • Customer Success tooling familiarity
  • AI innovation mindset

Key Requirements

  • 6-10+ years in Customer Success or Strategy
  • Experience designing operating models
  • Proven ability to influence without authority
  • Background in enterprise SaaS preferred
  • MBA preferred

Work Rights

Not specified

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