Hospitality Desk Ambassador

Center for Integration Science

Boston, MA, United States
Base: $17.71 - $24.28phly; bonus/equity: not speci...
Fully remote
Exceptional interpersonal and communication skills
Strong customer service focus
Handle sensitive situations with empathy
Responsible for enhancing the overall patient and visitor experience within a healthcare setting

Job Summary

  • Responsible for enhancing the overall patient and visitor experience within a healthcare setting.
  • This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment.
  • Mass General Brigham believes in recognizing and rewarding the unique value each team member brings to our organization.

Matching Summary

Responsible for enhancing the overall patient and visitor experience within a healthcare setting.

Salary

Base: $17.71 - $24.28/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs

Skills & Requirements

Must-have

  • Exceptional interpersonal and communication skills
  • Strong customer service focus
  • Handle sensitive situations with empathy
  • Proficiency with office software

Nice-to-have

  • Work collaboratively with teams
  • Ability to work under pressure
  • Positive hospital image promotion

Key Requirements

  • High School Diploma or Equivalent required
  • Associate's Degree Healthcare Administration preferred
  • Associate's Degree Related Field of Study preferred
  • Experience in customer service, healthcare, or similar setting 0-1 year preferred

Work Rights

Not specified

Tailored Resume

Cover Letter