Représentant·e Bilingue Du Soutien À La Clientèle – Télétravail / Bilingual Customer Support Representative - Remote

IQVIA Inc

Base: $44,800.00 - $74,600.00 annualized; bonus/eq...
Fluent in french and english
Call center experience required
1 year relevant experience minimum
The role serves as a central liaison for Patient Support Programs, delivering clinical support and counseling to patients and healthcare professionals

Job Summary

  • The role serves as a central liaison for Patient Support Programs, delivering clinical support and counseling to patients and healthcare professionals.
  • Responsibilities include navigating drug insurance coverage, managing financial means testing, and ensuring timely reporting of adverse drug reactions.
  • The position requires working flexible shifts between 9:00 AM and 6:00 PM Atlantic Time while maintaining high standards of confidentiality and service excellence.

Matching Summary

The role serves as a central liaison for Patient Support Programs, delivering clinical support and counseling to patients and healthcare professionals.

Salary

Base: $44,800.00 - $74,600.00 annualized; Bonus/Equity: Incentive plans and bonuses may be offered; Benefits: Health, wellness, and other benefits included

Skills & Requirements

Must-have

  • Fluent in French and English
  • Call center experience required
  • 1 year relevant experience minimum
  • Knowledge of health insurance plans
  • Adverse event reporting within 24 hours

Nice-to-have

  • University degree preferred
  • Pharmacy or nursing background
  • Experience with specialty pharma
  • Strong time management skills
  • Team collaboration abilities

Key Requirements

  • Minimum 1 year relevant experience
  • Fluency in French and English
  • University degree (preferred)
  • Detailed knowledge of health insurance coverage

Work Rights

Not specified

Tailored Resume

Cover Letter