Director, Hr Services Delivery Center Leader (americas)
Kyndryl
Base: $150,720 to $286,200 (varies by location); b...
Not specified (assumed to be hybrid)
5+ years hr leadership experience
Hr service center management
Servicenow case management proficiency
Kyndryl is seeking a Director for their HR Services Delivery Center in the Americas, responsible for strategic leadership, operational excellence, and the transformation of HR services. The ideal candidate will possess extensive HR service delivery experience, strong leadership skills, and a customer-focused mindset
Job Summary
The role is responsible for the strategic leadership and continuous transformation of the HR Services Delivery Center across the Americas.
Candidates must possess extensive experience managing day-to-day operations of an HR services center with a multi-tier model.
Kyndryl offers a comprehensive benefits package including medical coverage, retirement benefits, and access to industry certifications.
Matching Summary
Match Score: 85
Kyndryl is seeking a Director for their HR Services Delivery Center in the Americas, responsible for strategic leadership, operational excellence, and the transformation of HR services. The ideal candidate will possess extensive HR service delivery experience, strong leadership skills, and a customer-focused mindset.
Salary
Base: $150,720 to $286,200 (varies by location); Bonus: Eligible for discretionary annual bonus program; Benefits: Medical, dental, disability, retirement, paid leave, and time off
Skills & Requirements
Must-have
5+ years HR leadership experience
HR Service Center management
ServiceNow case management proficiency
Multi-tier HR service delivery model
Process standardization and automation
Vendor contract negotiation
Global team collaboration
Nice-to-have
Growth mindset for professional development
Customer-focused service culture
Borderless inclusive work style
AI and workflow solution implementation
Data-driven decision making
Thought leadership in shared services
Key Requirements
Minimum 5+ years leadership experience in Human Resources
Deep expertise in HR service delivery processes
Proficiency in ServiceNow case management tools
Experience leading organization transformation projects
Strong people management and stakeholder relationship skills