Control Tower Executive

AirAsia

Puchong, Malaysia
Real-time booking monitoring
Driver assignment management
Operational issue resolution
As a Control Tower Executive, you will play a key role in ensuring the smooth execution of advance booking operations within the ride platform

Job Summary

  • As a Control Tower Executive, you will play a key role in ensuring the smooth execution of advance booking operations within the ride platform.
  • You will monitor bookings in real-time, manage driver assignments, resolve operational issues, and ensure high service fulfillment standards.
  • This role requires strong operational awareness, attention to detail, and the ability to multitask in a fast-paced environment while maintaining excellent communication with both drivers and customers.

Matching Summary

As a Control Tower Executive, you will play a key role in ensuring the smooth execution of advance booking operations within the ride platform.

Skills & Requirements

Must-have

  • Real-time booking monitoring
  • Driver assignment management
  • Operational issue resolution
  • Customer and driver support
  • Proficiency in Google Sheets
  • Rotational shifts including weekends

Nice-to-have

  • Strong operational awareness
  • Ability to multitask
  • Excellent communication skills
  • Experience in ride-hailing platforms

Key Requirements

  • Malaysian citizens only
  • Junior-level candidates welcome
  • Proficiency in Google Workspace
  • Strong command of English

Work Rights

Malaysian citizens only

Tailored Resume

Cover Letter