Base: $20.55 - $34.25 hourly; bonus/equity: not sp...
Consumer and business banking solutions
Digital capabilities in customer interactions
Sales process and customer-focused advice
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers
Job Summary
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.
Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Matching Summary
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.
Salary
Base: $20.55 - $34.25 Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Consumer and Business Banking solutions
digital capabilities in customer interactions
sales process and customer-focused advice
customer service standards
lobby management and customer needs
AML, BSA and KYC processes
Nice-to-have
exemplify empathy and customer centricity
flexibility and adaptability
entrepreneurial spirit
critical thinking
Key Requirements
High school diploma or equivalent
1 year's proven retail sales, call center, customer service, or telesales experience
Strong verbal and interpersonal skills
Ability to interact with varying customers
Ability to effectively handle difficult customer conversations