Job Summary

• The Manager, IT Service Support is responsible for ensuring an outstanding level of customer service by providing direct IT support and supervising and evaluating performance of technical support staff.
• This role involves defining schedules, monitoring tickets, training and mentoring staff, and working closely with co-leaders to monitor services and improve support based on survey feedback.
• The position ensures all university, federal, and state mandated programs are implemented and maintained, and manages staff to assure proper acquisition, receipt, movement, and disposal of departmental equipment.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor's degree or equivalent experience
• 5 years of relevant experience required
• 8-12 years of relevant experience preferred

Work Rights