Customer Engagement Advisor

Aristocrat Technologies Australia Pty Ltd

North Ryde, Australia
On-site
Proactive customer engagement
Structured communication
Relationship management
Aristocrat Technologies is seeking a Customer Engagement Advisor in North Ryde, Australia, to enhance customer relationships and improve satisfaction across its portfolio. The ideal candidate will have experience in customer engagement or account management, strong relationship management skills, and proficiency in CRM tools like Salesforce

Job Summary

  • Customer Engagements play a key role in delivering consistent and premium customer experience across Aristocrat’s CXS portfolio.
  • This role focuses on strengthening relationships with venues, improving customer satisfaction, reducing escalations, and supporting the adoption of Aristocrat’s key products through proactive engagement and structured communication.
  • Partner with Sales to identify target accounts and design strategic engagement plans that drive product adoption and usage growth.

Matching Summary

Match Score: 85

Aristocrat Technologies is seeking a Customer Engagement Advisor in North Ryde, Australia, to enhance customer relationships and improve satisfaction across its portfolio. The ideal candidate will have experience in customer engagement or account management, strong relationship management skills, and proficiency in CRM tools like Salesforce.

Skills & Requirements

Must-have

  • Proactive customer engagement
  • Structured communication
  • Relationship management
  • Salesforce and reporting tools

Nice-to-have

  • Hospitality or gaming industry experience
  • Customer-first approach
  • Identifying trends and risks

Key Requirements

  • Minimum 2 years experience
  • Proficiency in CRM and reporting tools
  • Demonstrated problem-solving ability

Work Rights

Authorized to work in Australia

Tailored Resume

Cover Letter