Support Business Analyst Category Location St. Louis, Missouri
The Timberline Group
St. Louis, Missouri, USA
On-site
Troubleshooting business applications
System support and root cause analysis
Analyze business requirements
Perform troubleshooting, user setup and minor enhancements on business applications ranging from out of the box to custom developed in an evolving and growing environment
Job Summary
Perform troubleshooting, user setup and minor enhancements on business applications ranging from out of the box to custom developed in an evolving and growing environment.
Analyze, extract and translate business requirements into technical requirements and accurately document solutions for development resources.
Create training guides and documentation for a wide range of audiences and conduct trainings for end users.
Matching Summary
Perform troubleshooting, user setup and minor enhancements on business applications ranging from out of the box to custom developed in an evolving and growing environment.
Skills & Requirements
Must-have
Troubleshooting business applications
System support and root cause analysis
Analyze business requirements
Test changes and enhancements
Create training guides and documentation
Communicate with end users
Nice-to-have
Innovative problem solving
Rock star level customer service
Thrive in fast-paced agile environment
Key Requirements
Bachelor's Degree in a technology related field
5+ years of experience in a support role
Experience with Financial ERP applications/process
Light SQL proficiency
Strong troubleshooting, analytical, reasoning and research abilities